00351 302 099 910
00351 916 053 420
(UK)0044 5601 566 045

Faro Car Rental

Frequently asked questions and answers

» Can I have Wi-Fi in the car?
» What is the fuel policy?
» How can I pay?
» What is the standard insurance?
» Can I get a GPS?
» Do you rent roof racks?
» Can I ask for a Diesel car?
» Can I ask for an automatic car?
» Can I modify my booking?
» Can I get a baby/ booster seat?
» Can I add a second driver to the contract?
» Can I drive the Airauto rental car outside Portugal?
» Regarding the insurance in the car hire contract, can I remove the excess fee?
» How old must I be to hire a car from Airauto?
» What our car hire charges Include?
» What our car hire charges do Not Include?
» What is the cost of our Child seats?
» What is the cost of an additional driver?
» Where do I collect my car in Faro Airport?
» Can I collect and return the car outside Faro Airport?
» How do I collect my car if I arrive after 20:00(out of office hours) ?
» What is the price of the full insurance ?
» There is any Young Driver fee?
» Where I can find your office in the airport?
» What is covered by your excess insurance?

What our car hire charges Include?

Unlimited Mileage
VAT and local taxes
Insurance includes:
- Collision Damage Waiver
- Theft Protection
- Third Party Insurance
- Bail Bond where necessary (deposit)
Local Road Tax included
No cancellation charges
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What our car hire charges do Not Include?

Vehicles are provided with a full, half or quarter tank. Drivers are expected to return the car with the same amount of fuel as hired. Fuel charges are payable at the rental desk.

If the client uses the wrong fuel to fill the tank, they will be charged for the FULL AMOUNT OF THE REPAIR COST.
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What is the cost of our Child seats?

Baby seat/ Booster seat for 4 EURO / day.
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What is the cost of an additional driver?

Additional driver free is 20 EURO each per rental.
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Where do I collect my car in Faro Airport?

After your plane has landed in Faro Airport, follow these indications to reach the Airauto office.
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Can I collect and return the car outside Faro Airport?

No. Faro Airport is the only place you can collect and return your Airauto rental car.
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How old must I be to hire a car from Airauto?

You must be 18 to be allowed to rent a car in Portugal. The driver should be in possession of a full driver's license for at least 2 years, without any major endorsements. For drivers under the age of 23, a daily fee for young drivers will be charged. If the driver's national license is not written in the Roman alphabet (i.e.: Greek, Russian, Arabic, Chinese), we require an International Driver's License (IDL). The IDL must come with the original national driver's license. UK drivers in possession of a UK license need to present both the paper and the photo card when they come to collect the car.

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Regarding the insurance in the car hire contract, can I remove the excess fee?

Yes. You can opt for the Super Collision Damage Waiver Insurance (SCDW) when you book.

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Can I drive the Airauto rental car outside Portugal?

Yes, but only in Spain. When booking, you can select this option. Driving outside Spain and Portugal is not allowed.
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What is the fuel policy?

Our policy is full/ full. The rental car will be picked up full and returned the same way. Please note that there are charges for missing fuel.

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How can I pay?

The accepted payment methods are credit card and cash. For payment in cash, apart from the car hire price, you must purchase the daily SCDW + TWL and leave a gas deposit of 100 EUR.

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What is the standard insurance?

The standard Airauto insurance includes: Collision Damage Waiver (CDW) accompanied by an excess fee that depends on the car type, Third Party liability (TP), Theft Waiver (TW) and also breakdown assistance.
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Can I get a GPS?

Yes. GPS satellite navigation is supplied for a daily charge of 5 EUR.
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Do you rent roof racks?

No.

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Can I ask for a Diesel car?

Yes. When making your booking, please select a diesel car type.


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Can I ask for an automatic car?

Yes. When making your booking, please select an automatic car type.

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Can I modify my booking?

Yes. To confirm any changes to your booking, please send us an email with the details and the voucher number.
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Can I get a baby/ booster seat?

Yes. When booking, you can request this extra option in the comments box. An additional daily charge will be required.
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Can I add a second driver to the contract?

Yes. When booking, you can request this extra option in the comments box. An additional charge of 20 euro/ rental will be required.
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Can I have Wi-Fi in the car?

Yes. Wi-Fi mobile devices can be provided directly at the Faro Airport office.
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How do I collect my car if I arrive after 20:00(out of office hours) ?

The meeting point is located at park P4, a member of Airauto will be present to welcome and assist you, even between 20:00 - 08:00 AM, if you have a confirmed booking.

After your plane has landed in Faro Airport, follow these indications to reach the Airauto office.
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What is the price of the full insurance ?

The price of the full insurance is :

10,00 Euro PER DAY FOR GROUPS A, B,
15,00 Euro PER DAY FOR GROUPS C, D, D1
20,00 Euro FOR GROUPS E, H, J, K and N, AND
20,00 Euro FOR THE F, G GROUPS.
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There is any Young Driver fee?

For drivers aged 21 to 23, we charge a young driver fee of 40 EUR per contract.
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Where I can find your office in the airport?

Airauto, Car Hire - Faro Airport, 8005-282 - Algarve, Portugal.
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What is covered by your excess insurance?

The full excess insurance in case of accident it covers everything, after you show us the police report.
In case of paying the full excess insurance you will not loose the deposit for the car.

The insurance does not cover in case of negligence of the driver, the loss of keys, damage wheels, windshields.
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